Legal
Refund & Returns Policy
Simple, friendly rules for cancellations and refunds. You can cancel up to 24 hours before your tour for a verifiable emergency; Machu Picchu tickets and Inca Trail permits are non-refundable once issued.
Simple, friendly rules for cancellations and refunds. You can cancel up to 24 hours before your tour for a verifiable emergency; Machu Picchu tickets and Inca Trail permits are non-refundable once issued.
By booking with us you accept this policy. We know plans can change for reasons nobody controls, so you can cancel up to 24 hours before your tour if a verifiable emergency keeps you from joining. Machu Picchu tickets and Inca Trail permits are non-refundable once purchased, and we recommend travel insurance to cover the unexpected.
All tours that include Machu Picchu entrance tickets and/or Inca Trail permits — such as the Classic Inca Trail 4 Days, Short Inca Trail 2 Days, One Day Inca Trail, Machu Picchu day tours, Salkantay treks ending at Machu Picchu, and multi-day packages that include a Machu Picchu visit — are strictly non-refundable once payment is completed.
The reason is simple and transparent: as soon as your payment is confirmed, we immediately purchase your Machu Picchu entrance ticket, secure your Inca Trail permit with the Ministry of Culture of Peru, and contract train tickets, buses, guides and porters under your name and passport number. These permits and tickets are personal, non-transferable and non-refundable by the Peruvian government and its official providers, so we are unable to recover those costs.
Day tours and treks that do not include Machu Picchu tickets or Inca Trail permits — such as Rainbow Mountain, Humantay Lake, Sacred Valley, Cusco City Tour, Palcoyo, Waqrapukara, Q’eswachaka, South Valley, Maras & Moray, Ausangate and Choquequirao treks, and Lake Titicaca tours — can be cancelled only for a verifiable emergency: an illness or accident, a cancelled or rescheduled flight, a family emergency or another serious situation that prevents you from attending and that you can support with a document (a medical certificate, the airline’s notice, etc.).
In the event of cancellation by Inka's Network Adventure due to adverse weather conditions, natural disasters, political movements, accidents, or other events beyond our control, we will offer full refunds or alternative available tours, subject to availability and agreement with the customer. For Machu Picchu and Inca Trail tours, government-issued permits and entrance tickets remain subject to the Ministry of Culture's own policies.
2.1. Refunds go back to the same payment method used for the booking and are processed by your bank or card issuer, not by Inka's Network Adventure. Any bank or processing fees are applied directly by the bank, and the money can take up to 30 business days to appear in your account. Thank you for your patience — we start the process as soon as your request is approved.
2.2. To initiate the refund process, customers must contact Inka's Network Adventure via email at [email protected], providing booking details and the cancellation request.
2.3. Reminder: tours that include Machu Picchu tickets or Inca Trail permits are non-refundable (see section 1.1), as those services are purchased and contracted immediately after payment.
3.1. Unused Products: For any unused and eligible product or service, customers must notify Inka's Network Adventure within 15 days from the original start date of the service. Returns are subject to evaluation and may be subject to administrative charges.
3.2. Damaged or Defective Products: In case of receiving damaged or defective products, customers must inform Inka's Network Adventure immediately upon receipt. An appropriate solution will be provided, which may include product replacement, credit, or refund as necessary.
For any questions or requests related to cancellations, refunds, or returns:
By making a booking with Inka's Network Adventure, the customer acknowledges and understands the terms of this Refund and Returns Policy.