Inca Trail and Machu Picchu Tours: a. Cancellations made more than 60 days prior to the tour start date are eligible for a full refund, minus any applicable administrative fees. b. Cancellations between 30 and 60 days before the tour start date may result in a partial refund, the specific amount determined by our cancellation policy. c. Cancellations within 30 days of the tour start date are non-refundable.
Full-Day Alternative Tours: a. Cancellations made more than 15 days before the scheduled tour date are eligible for a full refund, minus any applicable administrative fees. b. Cancellations between 7 and 15 days before the scheduled tour date may result in a partial refund. c. Cancellations within 7 days of the scheduled tour date are non-refundable.
Refund Request Procedure: a. Refund requests must be submitted in writing via email to [email protected]. b. Please include your booking reference, name, and the reason for the refund request. c. Refunds will be processed within [number] business days after receiving the written request.
Contact Information: a. Email: [email protected] b. Phone: +51 964306549
Tour Modifications by Inka’s Network Adventure: a. We reserve the right to modify or cancel tours due to unforeseen circumstances or factors beyond our control (e.g., weather conditions, government regulations) to ensure client safety. b. In such cases, clients will be offered the option to reschedule or receive a full refund.
No-shows and Late Arrivals: a. Tours and activities missed due to client no-shows are non-refundable. b. Late arrivals may result in missed portions of the tour without refund.
Payment Disputes: a. Any payment disputes should be reported to us within [number] days of the transaction. b. We will investigate and respond promptly to resolve any disputes.
Force Majeure: a. Inka’s Network Adventure is not liable for disruptions or cancellations due to force majeure events, including but not limited to natural disasters, political unrest, or any event beyond our control.
By booking our services, you acknowledge and agree to these refund policies. We recommend securing travel insurance to cover unforeseen circumstances. If you have any questions or concerns, please contact us at the provided email or phone number before confirming your booking. Thank you for choosing Inka’s Network Adventure for your travel experiences in Cusco.
